Refund policy

Return & Exchange Policy
TRIXO

At TRIXO, we are committed to providing our customers with the best shopping experience. Please review our return and exchange policy below.

1. Return Policy
Customers may request a return within 14 days from the date of receiving their order, exclusively in cases of manufacturing defects or product quality issues.
All returned items will be inspected by the TRIXO team to verify the reported manufacturing defect.
If a manufacturing defect is confirmed, TRIXO will cover the return shipping costs in accordance with the applicable procedures.
Returns due to a change of mind or simply no longer wanting the product are not accepted.
2. Exchange Policy
Customers may request an exchange within 14 days from the date of receiving their order if they have selected the wrong size.
The product must be in its original condition, unused, and returned with all original packaging and accessories.
The customer is responsible for a portion of the exchange shipping fees. The exact shipping cost will depend on the delivery location.
Exchanges are subject to the availability of the requested size or replacement item.
3. How to Request a Return or Exchange
To request a return or exchange, please contact TRIXO Customer Service within the specified 14-day period, providing your order number and the reason for your request.

Thank you for choosing TRIXO! ❤️